904.598.1557

Tenant Frequently Asked Questions

How quickly will I get my deposit returned to me?

The state of Florida requires us to return your deposit within 30 days of a scheduled move out. You should provide us a forwarding address to receive your deposit back. You will receive a letter in the mail with all move out charges, this would include anything that you forgot to complete, like changing out light bulbs or stove pans.


What if I have a maintenance emergency?

Please call the appropriate law enforcement or fire department prior to calling our emergency line. Our answering service will call us immediately and let us know what is going on. Emergencies constitute fire, flood, trees falling on roofs, a break in, and your AC not working in harsh temperatures. Not every call will be considered an emergency.


What is your late fee policy?

Rent is due on the first of the month. We do allow a 5 day grace period, meaning you will not have late fees until the 6th of every month. On the 6th you are late, and there is a 50 dollar late fee. Every day after the 6th there will be a 5 dollar fee tacked on top.


When I move out, what do I need to do to receive my full security deposit back?

We advise that you remove all personal belongings and clean the house thoroughly including floors, walls, trim, windows, bathrooms, counters, cabinets, appliances. All carpets should be professionally steam cleaned. If you are responsible for lawn maintenance, then the grass and hedges need to be trimmed to a reasonable height and all planting beds should be free of weeds.


When will my maintenance request be taken care of?

If you have a maintenance request during business hours, please call the office and request service. We will at that point contact our maintenance professionals and they will call you direct to schedule for the repair. Many times, the repairs are routed in priority status, meaning if there is a flood or fire your cabinet being broken would fall behind the pending emergencies.


Contact Us

Compass Property Management Group
2044 Gilmore St
Jacksonville, FL 32204

Phone: (904) 598-1557
Fax: (904) 598-1561

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